mitsuki

Thank you so much for supporting my art! ♡

Most physical items in this shop are independently prepared, packed, and shipped by me from Taiwan. Please read the information below before placing your order.

Pre-orders

Some products may be sold as pre-orders.

Pre-order dates and estimated production times will be clearly stated on the individual product page.

Please allow up to 8–10 weeks for pre-orders to be produced, prepared, and shipped. In my previous experience, production itself usually takes around 14 working days, but delays may occasionally happen depending on printing, supply, or shipping conditions.

I will share updates if there are any significant changes to the estimated schedule.

If your order contains both pre-order and in-stock items, they may be shipped together once all items are ready unless otherwise stated.

Product Information

Please note:

• The watermark shown in preview images will not appear on the final printed product unless otherwise stated.

• Actual product colors may vary slightly from the images shown on screen due to differences in monitor settings, printing methods, paper, and materials.

• Minor differences between batches may occur with independently produced printed goods.

• Product dimensions and materials are listed on each individual product page.

If you would like a personal message or signature on the back of your print, please leave a note with your order when available, or contact me through the shop contact form.

Order Cancellations

If you need to cancel or change your order, please contact me as soon as possible.

For in-stock physical items, I may be able to make changes if your order has not yet been packed or shipped.

For pre-order items, cancellations may not be possible once production has begun.

Once an order has been shipped, it can no longer be cancelled.

Shipping

Physical orders are carefully prepared and shipped from Taiwan.

Please allow a few business days for me to prepare and pack your order after the items are ready.

Orders are normally shipped within approximately 5–7 business days after preparation is complete.

Each order is carefully packaged in a protective sleeve and sturdy protective mailer to help prevent damage during transit.

Shipping fees include:

• Tracked international postage

• Protective packaging

• Packing materials

All international physical orders are shipped with a tracking number whenever tracked shipping is available.

Countries that support ePacket may be shipped using tracked ePacket. Destinations where ePacket is unavailable may be shipped using another tracked international postal service, such as registered air mail.

International Delivery Times

International delivery typically takes approximately 10–20+ business days after shipment, depending on:

• Destination country

• Customs processing

• Local postal services

• Seasonal postal delays

• International transportation conditions

Delivery times are estimates and cannot be guaranteed.

Thank you very much for your patience with international shipping.

Customs, Import Fees & Postal Restrictions

International customers are responsible for any customs duties, import taxes, VAT, handling charges, or other fees required by their country.

Please make sure your country is currently able to receive international mail from Taiwan before placing your order.

Unfortunately, I cannot provide refunds for orders that cannot be delivered because of a destination country's import regulations, customs restrictions, or postal restrictions.

Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you notice an error, contact me as soon as possible.

Once an order has been shipped, I cannot change the delivery address.

If a package is returned because an incorrect or incomplete address was provided, additional shipping fees may be required to send the package again.

Damaged or Incorrect Orders

I carefully inspect and package each physical order before shipping.

If your item arrives damaged, or if you receive the wrong item, please contact me as soon as possible through the shop contact form.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the outer packaging if the package arrived damaged

This information helps me review the issue and determine the best solution.

Depending on the situation, I may offer a replacement or refund.

Lost Packages

International shipping occasionally experiences delays.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact me and I will help check the available tracking information.

Packages marked as successfully delivered by the postal service normally cannot be refunded unless there is evidence of a delivery issue.

Returns & Exchanges

Because these are independently produced art goods, I generally do not accept returns or exchanges for:

• Change of mind

• Accidental purchases

• Minor color differences between screen and print

• Incorrect addresses entered during checkout

However, if there is a genuine problem with your order, please contact me and I will do my best to help.

Digital Products

Digital products are delivered electronically and do not require physical shipping.

Because digital files are made available immediately after purchase, digital products are generally non-refundable once they have been accessed or downloaded, except where required by applicable law.

Digital products are for personal use only unless the product page specifically states otherwise.

Purchasing a digital product does not transfer copyright or commercial reproduction rights.

Please do not redistribute, resell, upload, share, reproduce, or use the files for commercial purposes without permission.

Tips & Donations

Tips and donations are greatly appreciated but are non-refundable once completed.

Accepted Payment Methods

Available payment methods may include credit/debit cards, PayPal, Apple Pay, Google Pay, and other payment options supported by Fourthwall in your region.

Need Help?

If you have any questions about your order, shipping, or a product, please contact me through the shop's contact form.

Please include your order number whenever possible so I can locate your order more quickly.

Thank you again for supporting my artwork and independent shop. ♡